A Personal Message from Maureen Cable, owner of Helpline
When I started Helpline 16 years ago, I was driven by a passion to protect our loved ones from unnecessary illness and death. As a former nurse, I have seen first-hand the vital importance of getting rapid help after a fall, or onset of a serious health problem. In hospitals, we call it ‘The First Golden Hour.’ If you or your relatives have a problem and get assistance in that first hour, their chances of returning to normal increase significantly.
I had no idea that 16 years later, we would be one of the UK’s leading providers of lifeline alarms, serving thousands of families across the country. We would love to help you and are here to answer any questions that you have.
Why are personal monitored
alarms so important?
Personal monitored alarms ensure you can stay connected and protected in your own home. Should you fall or become ill, a personal lifeline alarm can mean the difference between disability and recovery as Helpline’s founder and former nurse, Maureen Cable explains:
“I have seen first-hand the vital importance of getting rapid help after a fall, or onset of a serious health problem. In hospitals, we call it ‘The First Golden Hour.’ If you or your relatives have a problem and get assistance in that first hour, their chances of returning to normal increase significantly.”
This is exactly why Maureen launched Helpline in 2007 — to ensure as many people as possible can get the help they need as quickly as possible.
Helpline is now the UK’s leading provider of personal lifeline alarms, serving thousands of families across the country.
How does a Helpline personal alarm work?
Press the button
When you need help, day or night, simply press the button on your Helpline pendant or wrist strap. That is all you need to do to get connected to the Helpline team.
Tell us what’s wrong
You’ll be instantly connected to our 24/7 Emergency Fast Response Centre where one of our expertly trained emergency response team will talk with you.
We’ll get you the help you need, whether that’s contacting a keyholder such as a family member or friend, or the emergency services. During your call we’ll provide advice, support and reassurance.
Staying Connected in Challenging Times
If you live alone or with a partner who is also facing the physical challenges of getting older or living with illness or disablity, anxiety may be a part of your daily life.
With Helpline you can leave that anxiety behind by staying connected to those who can provide the help you need, when you need it.
The Next Step
Our 5-star service means that the concerns of you and your loved ones are our number one priority.
We are proud of our reputation for outstanding customer service, response and care. It is our mission to take the time building long-lasting relationships and go the extra mile in order to provide the utmost level of care, comfort and reassurance for you and your family. We aim to ensure our life-saving service is as easy to use as possible to help support independence and wellness for the retired. You simply wear a small panic alarm button which you press to get help. No other action is required. No need to remember any numbers. Simple. We provide a local service 7 days a week, with members of our professional, caring and courteous regional customer support team, offering support, installation and ongoing maintenance for the personal alarms elderly people and their families rely on.
Discuss your needs with our friendly support team:0333 305 4111